FAQ
BUYING
Q: Are all the items authentic?
Q: How long will it take to send out my order?
Q: What is the shipping cost?
Q: My bank card is in EUR but the bag I want to buy is in HKD, on other websites they will change to my currency with 10% more expensive, will it happen here?
Q: I put two items in shopping bag, they are from two different offices, can I pay together?
Q: I want to add an add-on strap to the item, but in a different length, is it possible?
Q: Do I need to pay customs and duties fees?
Q: How much is the customs and duties fee?
Q: Can I return the products?
Q: Can I cancel an order if the order is not being shipped?
Q: Can I exchange another same model?
Q: What is the “Import Tax Calculator”?
Q: What happens if I don’t pay the customs and duties fee?
Q: I did not receive the parcel, but the tracking said it was delivered.
Q: My parcel was stolen from my porch.
Q: The item I bought is broken while I am using it. Can I get a refund or compensation?
SELLING
Q. What can I sell?
Q. How much is the commission?
Q. What is the difference between a private seller and a professional seller?
Q. What is the commission if I am a professional seller?
Q. Can I sell as a private seller even those I am a company-based?
Q. When will I get paid?
Q: How to become a professional seller?
VIP
Q: What is the VIP program?
Q: I am Silver/ Gold member now, can I upgrade to a higher level before my membership expired?
Vouchers
Q: Why do I need to buy a voucher?
Q: Is there an expiration date for the vouchers?
Q: Can I use the voucher if the value is higher than the order?
Q. The insurance will cover the original value or after vouchers discount value.
Buying Limit
Q. What is buying limit?
Q. How does the buying limit work?
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